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Refund Policy

Refund Policy

POTAN products represent authentic Tamil heritage and artisan craftsmanship. Each product is carefully inspected, quality-checked, and securely packed before dispatch.

Refund Eligibility

Refunds will be considered only under the following circumstances:

Conditions for Refund

To be eligible for a refund, all of the following conditions must be met:

Refund requests that do not meet these conditions may be declined.

Non-Refundable Items

The following items are not eligible for refunds:

Minor variations in color, texture, or finish due to handcrafted processes are natural and are not considered defects.

Refund Processing
Payment Gateway Refund Disclaimer

Once a refund is started on our side, the time it takes for the money to show up in the customer's account can vary based on the payment gateway, bank, card issuer, or financial institution. POTAN Ventures Private Limited will not be responsible for any delays caused by banks, payment gateways, or third-party financial institutions after the refund has been successfully processed.

Contact Information

For privacy-related concerns, please contact: POTAN Ventures Private Limited 📧 info@potan.in 📧 feedback@potan.in 📞 +91 98846 57975